Your Privacy Questions Answered
When you close your account, your personal data (name, email, phone) is deleted within 90 days. Your deposit and withdrawal history stays for 12 months for tax and fraud prevention, then is anonymised. Game-play logs are kept for 12 months then removed. You can request instant deletion via live chat if you have no pending withdrawals.
No. Your data is not sold or shared with other operators. We share information only with payment processors (DANA, OVO, GoPay, QRIS) for transaction purposes and with fraud-prevention services to protect your account. We do not trade your email or phone number with third parties.
We verify your identity and bank details to prevent money laundering and fraud. When you request a withdrawal, we check that your registered name and account bank match. This protects both you and us. The process takes under 1 hour; urgent withdrawals can be expedited via phone support.
Login logs (dates, times, devices) are kept for 12 months so you can spot unauthorised access. Gameplay records (games played, bet amounts, session times) are retained for 12 months then deleted. You can view your full history anytime from Account → Transaction History.
We may send you emails about new games, payment methods or platform updates, but only if you did not opt out during registration. You can unsubscribe from all promos anytime by clicking 'Unsubscribe' at the bottom of any email or disabling it in Account → Notifications.
Contact our support team immediately via live chat or phone. We will flag your account, log you out of all devices, force a password reset, and review your recent login and transaction history. In case of fraud, we file a report within 2 hours and reverse any unauthorised transactions.
Yes. The app uses the same encryption as our website. All data is transmitted over HTTPS. The app stores only your session token (not your password) locally. Clear app cache anytime from your phone settings. If you lose your phone, your account remains secure because logins require email verification or phone callback.
